Extremely disappointing customer service and delivery resolution process.
"The resolution process for misdelivered items is unacceptably slow and unhelpful. Even after providing physical confirmation from the delivery driver acknowledging the misdelivery, support took weeks with zero progress. Demanding that a customer cancel a credit card dispute prior to providing proof of replacement shipment is unacceptable customer support policy. Communication was delayed, reactive, and offered no real customer-centric solutions."









